Customer Experience Trainee

 Daikin Europe NV (DENV) is a subsidiary of Daikin Industries Limited, a major Japanese company and the world's largest producer and supplier of HVAC-R (heating, ventilation, air conditioning and refrigeration) solutions, including heating pumps and refrigeration technology.

Daikin Portugal (DAPT) is one of DENV's sales affiliates, with offices in Paço D'Arcos (head office) and Vila do Conde. Visit our website to find out more about us!

Customer Experience Trainee (M/F) 

📍 Paço de Arcos

At Daikin, we create innovative air conditioning and air quality control solutions that transform spaces into more comfortable, healthy and efficient environments. More than technology, we are driven by a positive impact on people's well-being and a commitment to a more sustainable future. We have been a company certified for 4 consecutive years as a Great Place to Work®, a recognition that reflects our culture of trust, collaboration and continuous development of our people.

If you're interested in understanding the customer journey, analyzing data, identifying opportunities for improvement, and collaborating with different teams to create great experiences, this opportunity is for you.

🎯Your role

As a Customer Experience Trainee, you will contribute to initiatives for the continuous improvement of the customer journey, supporting projects that promote satisfaction, retention and loyalty.

In your day-to-day life, you will:

•    Support the implementation of Customer Experience initiatives and projects
•    Contribute to the development of a customer-centric culture
•    Monitor experience indicators, such as NPS, CSAT and CES
•    Analyse feedback from customers and partners, identifying opportunities for improvement
•    Support the monitoring of Customer Support Centre's performance and service levels
•    Collaborate in the management and follow-up of complaints and escalated requests, ensuring effective and timely resolution
•    Update complaint reports, analysing causes, response times, and other relevant indicators
•    Support customer communication initiatives
•    Work together with After-Sales, Logistics, Sales, and Marketing teams to ensure the best possible customer experience

🔎 What we are looking for

•    Recent graduate in Management, Marketing or similar areas
•    Strong customer orientation
•    Interest in data analysis and experience metrics
•    Proactive attitude and focus on problem solving
•    Good oral and written communication skills
•    Analytical thinking and attention to detail
•    Good knowledge of Portuguese and English
•    Mastery of Microsoft Office tools (Excel, PowerPoint and Word)
•    Familiarity with digital tools (knowledge of Qualtrics will be valued)

🤝 What we offer

•    Paid work placement lasting 12 months, plus a card meal allowance and transport allowance
•    Birthday
•    Free coffee and fruit at the workplace
•    Moments of conviviality between colleagues
•    Partnerships with wellness companies
•    Integration in a multinational, market-leading and sustainability-oriented company

👉 Apply now and take the first step in your career with us. We are waiting for you!

If you want to know more about what Daikin has to offer https://careers.daikin.eu/dapt/?locale=pt_PT

Daikin Europe is a subsidiary of Daikin Industries Ltd. and the leading provider of heating, cooling, ventilation, air purification, and refrigeration technology. The company designs, manufactures and brings to market a broad portfolio of equipment, as well as tailor-made solutions for residential, commercial, and industrial purposes in Europe, Middle East, and Africa (EMEA). To date, Daikin EMEA has over 12 000 employees across more than 59 consolidated subsidiaries. It has 12 major manufacturing facilities based in Belgium, the Czech Republic, Germany, Italy, Spain, Turkey, Austria, and the UK. Our aim is to drive sustainable and effective solutions, sparking a good climate for the generations to come. And all this can only be achieved because of our People. 

Good climate starts with people 
Our employees are the beating heart of our company. At Daikin, you get to work in a positive environment backed by trust, creativity and continuous improvement. Together, we create our top-quality solutions by empowering talented teams. You will get plenty of opportunities to learn and grow. We are deeply committed to a diverse and inclusive workplace culture that reflects the communities we serve. Good climate starts with people.