Internal Service Sales Engineer | Service & Solutions

Daikin Europe NV (DENV) is a subsidiary of Daikin Industries Limited, a major Japanese company and the world's largest producer and supplier of HVAC-R (heating, ventilation, air conditioning and refrigeration) solutions, including heating pumps and refrigeration technology.

Daikin Portugal (DAPT) is one of DENV's sales affiliates, with offices in Paço D'Arcos (head office) and Vila do Conde. Visit our website to find out more about us!

Internal Service Sales Engineer | Service Business – Service & Solutions

📍 Paço de Arcos

At Daikin, we create innovative climate control and air quality solutions that transform spaces into more comfortable, healthier and more efficient environments. More than just technology, we are driven by the positive impact we have on people's well-being and by our commitment to a more sustainable future. We have been certified as a Great Place to Work® for four consecutive years, a recognition that reflects our culture of trust, collaboration and the continuous development of our people.

If you are looking for an opportunity to take on a role focused on operational coordination, customer management and the continuous improvement of processes within a strategic Service Business environment, this opportunity is for you.

🎯 Your Role

Ensure the coordination of After-Sales and Service Business operational activities, contributing to operational efficiency, customer service excellence and the continuous development of the business.

In your day-to-day work, you will:

• Coordinate the planning and monitoring of technical interventions;
• Manage maintenance contracts and maintain relationships with strategic customers;
• Prepare, monitor and analyse commercial proposals;
• Monitor operational performance indicators and implement continuous improvement actions;
• Coordinate resources, suppliers and operational support activities;
• Ensure the quality and efficiency of administrative and operational processes;
• Support the management of critical situations and the resolution of customer complaints;
• Collaborate with technical, commercial and other departments across the organisation;
• Contribute to process standardisation and the sharing of best practices;
• Support the onboarding, training and development of less experienced employees.

🔎 What We Are Looking For

• Degree in Mechanical Engineering, Industrial Management or a related field;
• Relevant experience in Service Business, After-Sales, Operations or Customer Support roles;
• Experience in maintenance contract management, operational planning and customer account support;
• Strong analytical, organisational and prioritisation skills;
• Excellent communication and interpersonal skills;
• Results-oriented mindset with a focus on continuous improvement and customer satisfaction;
• Good knowledge of Microsoft Office.

➕ Will Be Valued

• Experience in technical service, maintenance or service management environments;
• Experience coordinating teams, resources and operational activities;
• Knowledge of contract management and commercial support activities;
• Knowledge of the HVAC industry, industrial maintenance or technical services;
• Proficiency in English.

🤝 What We Offer

• The opportunity to join a strategic business area with a significant impact on company performance;
• Active involvement in the management and optimisation of Service Business operations;
• Continuous training and professional development opportunities;
• Close collaboration with customers, technical teams and management;
• Participation in continuous improvement and business development initiatives;
• Opportunities for career growth and progression.

💙 Our Benefits

At Daikin, we care about our people and their well-being. That's why we offer:

• Private Health Insurance
• 25 Days of Annual Leave
• Birthday Leave
• Free Coffee and Fresh Fruit in the Office
• Team-Building and Social Events
• Exclusive Discounts and Partnerships with Well-being Providers
• Real Opportunities for Learning, Development and Career Growth
• The Chance to Be Part of a Market-Leading Global Company Committed to Sustainability

👉 Apply Now

If you are looking for a professional challenge that combines operational coordination, customer relationship management and continuous improvement within an organisation committed to excellence and talent development, we would love to hear from you.

Would you like to learn more about what Daikin has to offer? Click here: https://careers.daikin.eu/dapt/?locale=pt_PT

Daikin Europe is a subsidiary of Daikin Industries Ltd. and the leading provider of heating, cooling, ventilation, air purification, and refrigeration technology. The company designs, manufactures and brings to market a broad portfolio of equipment, as well as tailor-made solutions for residential, commercial, and industrial purposes in Europe, Middle East, and Africa (EMEA). To date, Daikin EMEA has over 12 000 employees across more than 59 consolidated subsidiaries. It has 12 major manufacturing facilities based in Belgium, the Czech Republic, Germany, Italy, Spain, Turkey, Austria, and the UK. Our aim is to drive sustainable and effective solutions, sparking a good climate for the generations to come. And all this can only be achieved because of our People. 

Good climate starts with people 
Our employees are the beating heart of our company. At Daikin, you get to work in a positive environment backed by trust, creativity and continuous improvement. Together, we create our top-quality solutions by empowering talented teams. You will get plenty of opportunities to learn and grow. We are deeply committed to a diverse and inclusive workplace culture that reflects the communities we serve. Good climate starts with people.