Customer Service Administrator

Daikin Hellas, subsidiary of Daikin Europe Group, was founded in 2006 and has established itself as a market leader in air conditioning and heating solutions as well as commercial refrigeration systems. With its two offices, in Athens and Thessaloniki, Daikin Hellas focuses on offering high quality products, excellent services and impeccable customer service.

Are you an experienced Customer Service Professional seeking to make the next step in your career?  Is delivering a consistently great experience to our customers your passion? If you want to join an expanding and ambitious multinational company, while seeking to challenge yourself, learn, and grow your career, this is a great opportunity to join us as an Customer Service Administrator!

The responsibilities of the Customer Service Administrator role among others will include:

• Serve as main point of contact for customers and ensure a seamless customer journey by providing accurate information about Daikin’s products and services in a timely and efficient manner as well as the right guidance.
• Perform order intake and maintenance.
• Respond promptly to customer queries on availability of Daikin products and other issues as well as keep them up to date on the progress of their order and guide them to the most appropriate solution/alternative (if required).
• Handle quotation process efficiently; generate, amend, handle and close sales quotes according to J-SOX and company guidelines.
• Perform various sales support activities, such as customer rebates calculations, credit/debit notes, J-SOX and others as required.
• Maintain customer support platforms and provide administrative support to the sales representatives, ensuring smooth sales operations.
• Assist with general administrative tasks to contribute to the smooth operation of the customer service department.
• Ad hoc duties within the Customer Service function, as and when required.

Requirements

The ideal candidate should have:

• University Degree is required.
• Up to 2 years of proven experience in a similar customer-centric role (e.g. secretariat, call centre, customer service department).
• Background in either multinationals or mid-size companies will be preferred.
• Computer literacy with Advanced MS Excel skills.
• Good working knowledge of the English language.
• SAP and CRM experience will be a plus.

Job-Specific Skills:

• Strong organisation skills and ability to prioritise and co-ordinate tasks efficiently. 
• Excellent communication skills, both verbally and written; able to clearly explain processes and procedures to internal and external customers.

• Good interpersonal skills and ability to quickly form professional relationships with colleagues and clients at all levels of seniority.
• A problem solver, able to use their own initiative and hold themselves to a high standard of quality and quantity of work.
• Proactive thinking but also willingness to learn and work as part of a team.
• Ambassador across the organization for best practices in Customer Service in general.

Benefits

What we offer:

• Be part of an enthusiastic and passionate team.
• Work experience in an international leading company.
• Great opportunity to leverage and develop your business knowledge and skills.
• Competitive Salary Package and Annual Performance Bonus.
• Ticket restaurant Card.
• Special Employee Offers and Discounts.
• Hybrid Way of Working: a mixture of office-based and remote working.

Become part of our Group and Join our Mission by Applying for the role of Customer Service Administrator within the Daikin Hellas’ team today!

Please note that the role of the Customer Service Administrator is based in Athens (Greece).

Daikin Europe is a subsidiary of Daikin Industries Ltd. and the leading provider of heating, cooling, ventilation, air purification, and refrigeration technology. The company designs, manufactures and brings to market a broad portfolio of equipment, as well as tailor-made solutions for residential, commercial, and industrial purposes in Europe, Middle East, and Africa (EMEA). To date, Daikin EMEA has over 12 000 employees across more than 59 consolidated subsidiaries. It has 12 major manufacturing facilities based in Belgium, the Czech Republic, Germany, Italy, Spain, Turkey, Austria, and the UK. Our aim is to drive sustainable and effective solutions, sparking a good climate for the generations to come. And all this can only be achieved because of our People. 

Good climate starts with people 
Our employees are the beating heart of our company. At Daikin, you get to work in a positive environment backed by trust, creativity and continuous improvement. Together, we create our top-quality solutions by empowering talented teams. You will get plenty of opportunities to learn and grow. We are deeply committed to a diverse and inclusive workplace culture that reflects the communities we serve. Good climate starts with people.