Field Service Coordinator

Daikin Hellas, subsidiary of Daikin Europe Group, was founded in 2006 and has established itself as a market leader in air conditioning and heating solutions as well as commercial refrigeration systems. With its two offices, in Athens and Thessaloniki, Daikin Hellas focuses on offering high quality products, excellent services and impeccable customer service.

Are you an experienced and customer-focused Planner seeking to make your next step in your career? We are currently searching for someone to join our team and effectively coordinate our daily service operations. If you want to join an expanding and ambitious multinational company, while seeking to challenge yourself, learn and grow your career, this is a great opportunity to join us as a Field Service Coordinator!

The responsibilities of the Field Service Coordinator among others will include:

• Effectively coordinate all field service activity (on site jobs, commissioning, repairs, preventive maintenance) and plan the daily/weekly schedule of the Field Service team in the most efficient way.
• Liaise with technicians' team leader and/or service technicians to check on the progress of planned assignments and executions, resolve potential issues as well as ensure compliance with safety rules.
• Manage customer service requests in a timely & efficient manner in order to secure customer satisfaction.
• Perform all necessary actions to secure availability of all spare parts and/or other consumables, required for each job intervention (e.g. control stock/refill refrigerants, manage stock/create refill-orders and delivery notes).
• Evaluate processes, procedures, customer needs, competences of technicians on a continual base in order to propose and implement improvements, aiming at increasing customer satisfaction.
• Work closely with the Service Champions in order to organise technical trainings to ensure high technical expertise within the Field Service team.
• Prepare accurate scheduled and ad hoc reports for upper management.
• Ad hoc duties within the Service function, as and when required.

Requirements

The ideal candidate should have:

• Academic Degree (BA, BSc) in any field is required.
• Up to 2 years of experience in a similar role is required.
• Background in either multinationals or in a structured corporate environment will be preferred.
• Computer literacy with Advanced MS Excel skills.
• Good working knowledge of the English language.
• SAP and CRM experience will be a plus.

Job-Specific Skills:

• Experienced in organizing multiple diaries, balancing individual priorities and able to prioritise and co-ordinate tasks efficiently. 
• Excellent communication skills, both verbally and written; able to clearly explain processes and procedures to internal and external customers.

• Good interpersonal skills and ability to quickly form professional relationships with colleagues and clients at all levels of seniority.
• A problem solver, able to use their own initiative and hold themselves to a high standard of quality and quantity of work.
• Proactive thinking but also willingness to learn and work as part of a team.

• Ambassador across the organization for best practices in Service in general.

Benefits

What We Offer:

• Be part of an enthusiastic and passionate team.
• Work experience in an international leading company.
• Great opportunity to leverage and develop your business knowledge and skills.
• Competitive Salary Package and Annual Performance Bonus.
• Ticket restaurant Card.
• Special Employee Offers and Discounts.

Please note that the role of the Field Service Coordinator is based in Athens!

Daikin Europe is a subsidiary of Daikin Industries Ltd. and the leading provider of heating, cooling, ventilation, air purification, and refrigeration technology. The company designs, manufactures and brings to market a broad portfolio of equipment, as well as tailor-made solutions for residential, commercial, and industrial purposes in Europe, Middle East, and Africa (EMEA). To date, Daikin EMEA has over 12 000 employees across more than 59 consolidated subsidiaries. It has 12 major manufacturing facilities based in Belgium, the Czech Republic, Germany, Italy, Spain, Turkey, Austria, and the UK. Our aim is to drive sustainable and effective solutions, sparking a good climate for the generations to come. And all this can only be achieved because of our People. 

Good climate starts with people 
Our employees are the beating heart of our company. At Daikin, you get to work in a positive environment backed by trust, creativity and continuous improvement. Together, we create our top-quality solutions by empowering talented teams. You will get plenty of opportunities to learn and grow. We are deeply committed to a diverse and inclusive workplace culture that reflects the communities we serve. Good climate starts with people.