Service Engineer - Technician

Daikin Europe NV (DENV) is a subsidiary of Daikin Industries Limited, a Japanese outstanding company and worldwide the biggest developer, producer and supplier of HVAC-R (heating, ventilation, air conditioning and refrigeration) solutions, including heating pumps and cooling technology.

DENV is Daikin’s sales, R&D, and production headquarters for Europe, the Middle-East and Africa. The headquarter has Belgian offices in Brussels, Ghent and Ostend, as well as 8 production plants, 24 sales subsidiaries and offices and a whole network of independent distributors and dealers across the EMEA region. Daikin South Africa is an affiliate of EMAE region. South-Africa is a sales driven orginisation, with a focus on sales to a Dealer Supplied network of / installers that purchase from Daikin South-Africa and install to various end-users in the industry. We have strong focus on technical skills and specialist in the industry focussed on commissioning. Due to out mostly warm climate, we have a bigger focus on cooling.

MAIN PURPOSE OF JOB 
The Service Technician is responsible for carrying out all service business and after sales support related work, such as diagnosing equipment and controls, general repairs, pre-commissioning inspections and commissioning, warranty inspections, maintenance, and compiling reports. Maintain the technical DSM app to ensure technical interventions are captured and completed effectively. This job reports to the Supervisor for Service Business in Johannesburg. 

RESPONSIBILITIES AND DUTIES
•    Provide a safe working environment and ensure the safe operating condition of the equipment.
•    Provide 24-hour telephonic access for all customers that need assistance.
•    Carry out site inspection to evaluate and cost job.
•    To work with and supervise the service assistant/apprentice. 
•    Compile comprehensive written reports of findings with photos included. 
•    Generate new work on the contracted sites by suggesting possible improvement to the existing system. 
•    Carry out all commissioning requirements of VRV, Chillers, Rooftop and Refrigeration systems. 
•    Complete and communicate DSM job cards with service coordinators on a daily/weekly basis.
•    Work closely with the service coordinators to ensure optimal teamwork and service delivery.
•    Work closely with the spare parts controllers to ensure optimal teamwork and service delivery.
•    Maintain product knowledge by attending sales and technical training courses. 
•    Attend team building sessions as and when required. 
•    Travel locally or internationally as and when required.
•    Work overtime as and when required, delivering optimal service levels.
•    Be on standby 

KEY PERFORMANCE INDICATORS
•    Teamwork and developing other
•    First Time fix 
•    Accurate capturing of Onsite and Travel hours 
•    Communication skills
•    Reporting and administration
•    Product and technical knowledge development
•    Time management
•    Meeting deadline / commitments
•    Problem-solving and decision-making
•    Energy, determination and work rate
•    Steadiness under pressure 
•    Leadership and integrity
•    Adaptability, flexibility and mobility 
•    Personal appearance and image

EXPERIENCE
•    Minimum of 7 years’ general HVAC experience  
•    Minimum of 3 years Chiller experience
•    Good knowledge of HVAC controls  
•    Good interpersonal and communication skills 
•    Good planning and organizational skills 
•    Good report writing skills
•    Good time management skills
•    Must be computer literate, level 1 in MS word, MS Excel, PowerPoint. Internet and E-mails.

QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill and / or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION 
•    Grade 12 or N3 HVAC Diploma (Technical College)
•    National Trade certificate in HVAC&R
•    Safe handling of refrigerant certified, Cat B (SAQCC)
•    Safety 
•    First Aid level 1

LANGUAGE SKILLS
The ability to read, analyze data, correspondence and memos. The ability to effectively present information, respond to questions from clients, customers and managers.

MATHEMATICAL SKILLS
The ability to add, subtract, multiply and divide in all units of measure using whole numbers, common fractions and decimals. Calculate heat loads, understand the Psychometrics Chart, and good knowledge of HVAC controls. 

ACCOUNTABILITY
This position is directly accountable to the Regional Supervisor and the National Service Manager. You are directly responsible and accountable for your duties as a service Technician and how you perform those duties in line with organization’s principles and values.

PERFORMANCE REVIEW 
The necessary training and on-the-job training will be provided to you to enable you to perform your job successfully.  Your performance will be reviewed based on this job description and competencies required to perform this job effectively. 

GENERAL
This job description sets out the main duties of the post at the date when it was completed. Such duties may vary from time to time without changing the general character of the post or the level of responsibility entailed.

Daikin Europe is a subsidiary of Daikin Industries Ltd. and the leading provider of heating, cooling, ventilation, air purification, and refrigeration technology. The company designs, manufactures and brings to market a broad portfolio of equipment, as well as tailor-made solutions for residential, commercial, and industrial purposes in Europe, Middle East, and Africa (EMEA). To date, Daikin EMEA has over 12 000 employees across more than 59 consolidated subsidiaries. It has 12 major manufacturing facilities based in Belgium, the Czech Republic, Germany, Italy, Spain, Turkey, Austria, and the UK. Our aim is to drive sustainable and effective solutions, sparking a good climate for the generations to come. And all this can only be achieved because of our People. 

Good climate starts with people 

Our employees are the beating heart of our company. At Daikin, you get to work in a positive environment backed by trust, creativity and continuous improvement. Together, we create our top-quality solutions by empowering talented teams. You will get plenty of opportunities to learn and grow. We are deeply committed to a diverse and inclusive workplace culture that reflects the communities we serve. Good climate starts with people.