Service Planning Officer

Daikin was founded in 1924 in Japan and today a world leader, developer, producer and supplier of HVAC-R (heating, ventilation, air conditioning and refrigeration) solutions, including heating pumps and cooling technology. We do not believe in only following the trends that already exist in the market. We believe in daring to lead the market and constantly create new, innovative solutions to meet our customers' needs in the best way.
Daikin's products and systems have been available in Sweden since 1969 and have over the years become known for their high quality and reliability. Daikin Sweden is a safe employer and with us you get the opportunity to represent high quality products and a safe workplace.

Department

Daikin is a global leading company in the development, production and supply of systems for your heating, ventilation and air-conditioning, including heat pumps and commercial cooling.

Within Daikin Sweden, the Service Department is responsible for the optimization of the different service operations processes such as  technical support, product training, warranty administration, spare parts, field service, also Service Business follow up such as Maintenance, Repair, Commissioning etc.

Your function

As a Service Planning Officer, you are responsible for a variety of activities:

• You become a member of our Service Department and Communication responsible with our Headquarter (Daikin Europe) 
• You  work in close cooperation with the service organisation and other departments (Sales, Order, Logistic, Marketing)
• You are responsible to optimise and standardise the service- processes and -systems in order to improve service quality and service productivity.
• Projects related to technical helpdesk, field service operations,  engineer scheduling, back-office and administration, warranty settlement, learning management, …
• Support the related system implementations
• You  make consolidated reporting for the service operations and service business; your analysis and evaluations are an input for the management to drive actions.
• Service quality KPI management
• Service productivity management
• You follow up of the service action plan of Daikin Sweden.
• Short business trip to our HQ or other affiliates when necessary

Your profile

• You have a Bachelor degree in Applied Economics, Business Engineer, Commercial Engineer, Mechanical Engineer…
• Master degree is a plus
• You are a born project manager with strong communication and presentation skills.
• You are interested in the integration of new technologies into the existing business processes and understand how to optimise certain business processes.
• You are customer oriented and you are interested in Service Business and Operations.
• You speak and write fluent in English and Swedish
• You work efficiently with MS-Office applications, Internet and email.
• Advanced knowledge of Excel, data analysis tools (e.g Power BI)  and ERP (e.g. SAP) is for sure a plus.
• Experience in similar position is a plus

Daikin Europe is a subsidiary of Daikin Industries Ltd. and the leading provider of heating, cooling, ventilation, air purification, and refrigeration technology. The company designs, manufactures and brings to market a broad portfolio of equipment, as well as tailor-made solutions for residential, commercial, and industrial purposes in Europe, Middle East, and Africa (EMEA). To date, Daikin EMEA has over 12 000 employees across more than 59 consolidated subsidiaries. It has 12 major manufacturing facilities based in Belgium, the Czech Republic, Germany, Italy, Spain, Turkey, Austria, and the UK. Our aim is to drive sustainable and effective solutions, sparking a good climate for the generations to come. And all this can only be achieved because of our People. 

Good climate starts with people 
Our employees are the beating heart of our company. At Daikin, you get to work in a positive environment backed by trust, creativity and continuous improvement. Together, we create our top-quality solutions by empowering talented teams. You will get plenty of opportunities to learn and grow. We are deeply committed to a diverse and inclusive workplace culture that reflects the communities we serve. Good climate starts with people.