IT Customer Consultant

Daikin Europe NV (DENV) is a subsidiary of Daikin Industries Limited, a Japanese outstanding company and worldwide the biggest developer, producer and supplier of HVAC-R (heating, ventilation, air conditioning and refrigeration) solutions, including heating pumps and cooling technology.  
DENV is Daikin’s sales, R&D, and production headquarters for Europe, the Middle-East and Africa. The headquarter has Belgian offices in Brussels, Ghent and Ostend, as well as 8 production plants, 24 sales subsidiaries and offices and a whole network of independent distributors and dealers across the EMEA region. 

Our IT Center EMEA counts 3 departments: IT Planning (PLAN), IT Development (BUILD) and IT Infrastructure (RUN). Within our IT Development department, we can distinguish 2 competence centres: Madrid and Ostend. You will be part of IT Development in Madrid. 

The IT Development department in Madrid consists of 50 people (internal & external) and an offshore team. The group is young and dynamic with a good team spirit and open communication structure. We implement innovative IT solutions for our 7500+ Daikin colleagues all over Europe & Middle East. 

About the role

We are looking for an enthusiastic person to join our IT team.

The ideal candidate will be/have:

• in-depth technical knowledge of the system
• demonstrated experience in planning, organizing, and conducting development projects in an innovative and dynamic environment.
• passionate about simple, elegant and as much as possible standard solutions
• focus on improving the performance of the systems

You will be responsible for:

• Data analysis & design of applications focusing on the business partner
• Coordination of the collaboration with other departments and subcontractors; work closely with engineers to architect and develop the best technical design and approach.
• Implementation of best practices for development and documentation, assure designs meet requirements, and deliver high-quality work on tight schedules.
• Developing distributed system architecture and system integration.
• Facilitate the communication with business, understand the process, and propose good solutions going to an global proposals for all the affiliates.
• In order to identify the IT needs of an enterprise, you are expected to interview and collaborate with the different departments of business.

About you

• You have a master degree in Engineering, IT or Economy.
• You have profound knowledge on customer applications as S/4, CDC, MDG, CDP Solutions.
• Preferably you have experience in project management or at least have the skill to coordinate the activities of the several in/external parties involved in a project.
• Other knowledges related to CRM tools, Salesforce, SAP.
• You are capable of giving training to other people (in/external).
• You have strong analytical skills.
• High level of English is necessarily.
• Another European language will be a plus.

Daikin Europe is a subsidiary of Daikin Industries Ltd. and the leading provider of heating, cooling, ventilation, air purification, and refrigeration technology. The company designs, manufactures and brings to market a broad portfolio of equipment, as well as tailor-made solutions for residential, commercial, and industrial purposes in Europe, Middle East, and Africa (EMEA). To date, Daikin EMEA has over 12 000 employees across more than 59 consolidated subsidiaries. It has 12 major manufacturing facilities based in Belgium, the Czech Republic, Germany, Italy, Spain, Turkey, Austria, and the UK. Our aim is to drive sustainable and effective solutions, sparking a good climate for the generations to come. And all this can only be achieved because of our People.  

Good climate starts with people. 

Our employees are the beating heart of our company. At Daikin, you get to work in a positive environment backed by trust, creativity, and continuous improvement. Together, we create our top-quality solutions by empowering talented teams. You will get plenty of opportunities to learn and grow. We are deeply committed to a diverse and inclusive workplace culture that reflects the communities we serve. Good climate starts with people.