Customer Master Data Governance Lead

Entity:  Daikin Europe HQ
Job Category:  Corporate and Legal Affairs

Brussels, Brussels-Capital Region, BE

Job Requisition ID:  571

Daikin Europe NV (DENV) is a subsidiary of Daikin Industries Limited, a Japanese outstanding company and worldwide the biggest developer, producer and supplier of HVAC-R (heating, ventilation, air conditioning and refrigeration) solutions, including heating pumps and cooling technology.

DENV is Daikin’s sales, R&D, and production headquarters for Europe, the Middle-East and Africa. The headquarter has Belgian offices in Brussels, Ghent and Ostend, as well as 8 production plants, 24 sales subsidiaries and offices and a whole network of independent distributors and dealers across the EMEA region.


We are looking for a Customer Master Data Governance Lead in Daikin Europe in Brussels to help us monitor & improve the quality of our Customer Master Data and to take the business lead in IT projects related to Customer Master Data Governance & Management solutions that will allow us to establish the “single source of truth” of each customer of the Daikin Europe Group.
About us
The Corporate Planning division consists of several departments: Controlling and Planning, Business Analytics, Corporate Communication, Internal Control and SAP authorization office as well as the Master Data Governance department.  These teams together to coordinate cross-company activities such as the budget-making and execution for Daikin in the entire EMEA region (turnover of more than 4 billion EUR).
The Master Data Governance section of Corporate Planning is responsible for the development, implementation and monitoring of the governance of Customer Master Data in the entire group (e.g. defining standardized data quality rules, processes and definitions). The mission of the team is to enable efficient master data management and provide high-quality customer master data as a service to the entire Daikin Europe Group.
About the role
As a Customer Master Data Governance Lead, you will be responsible for:
-    Owning the policies and guidelines that will assure the quality of our Customer Master Data by

  • Defining the required policies and guidelines through alignment and consensus with your stakeholders across the company (Daikin Europe & subsidiaries). Always starting from the Customer journey and Customer needs
  • Making sure all data quality rules, definitions, guidelines and policies are centrally and consistently documented
  • Making sure the Customer Master Data Community in the Daikin Europe Group is being trained adequately on these policies and guidelines
  • Ensuring that the policies and guidelines are correctly applied by the entire organization

-    Owning & coordinating the Customer Master Data Governance action plan across the entire Daikin Europe Group by

  • Aligning with stakeholders (Data Liaisons) across the company (scattered across the EMEA territory) to define & prioritize actions to improve Customer Master Data quality
  • Following up on the execution of these actions

-    Owning Customer Master Data Governance objectives by 

  • defining and following up KPIs for data quality
  • defining the requirements for the data quality reporting which will be built and maintained by the Customer Master Data Analyst

You will act as a data diplomat. Your goal is to resolve tensions and remove hurdles around data in the organization. As such, you will facilitate the required change management to assure the data governance operating model is running smoothly.

With us, as part of a dynamic and international team, you will have the opportunity to enlarge your knowledge of various business and IT processes in a large and fast-growing multinational. You will work in an international context, working closely together with people from all around the EMEA territory.

About you

  • You have 5 to 10 years of working experience in a project/program management context
  • You are a program manager with strong communication and change management skills
  • You have a passion for data and like to think on a conceptual level
  • You are interested in the integration of new technologies into existing business processes and understand how to optimise certain business processes.
  • You have an analytical mind and can translate complex data requirements into clear policies
  • You speak and write fluently in English. Knowledge of another European language is an asset.
  • You are a team player who feels comfortable building good interpersonal skills 
  • You are open to occasional travels within EMEA

We offer you a full-time, permanent contract with a competitive salary and a package of extra-legal benefits.
You will be given extensive training and will be well-supported from the start.
This function offers an excellent stepping stone to taking on more responsibilities in a data-oriented function in a growing multinational.


Daikin Europe is a subsidiary of Daikin Industries Ltd. and the leading provider of heating, cooling, ventilation, air purification, and refrigeration technology. The company designs, manufactures and brings to market a broad portfolio of equipment, as well as tailor-made solutions for residential, commercial, and industrial purposes in Europe, Middle East, and Africa (EMEA). To date, Daikin EMEA has over 12 000 employees across more than 59 consolidated subsidiaries. It has 12 major manufacturing facilities based in Belgium, the Czech Republic, Germany, Italy, Spain, Turkey, Austria, and the UK. Our aim is to drive sustainable and effective solutions, sparking a good climate for the generations to come. And all this can only be achieved because of our People. 

We believe our employees are the beating heart of our company and that top-quality solutions are delivered by talented individuals in a good working environment. As a result, we live in a unique environment based on our people-centered approach, where we value each person's uniqueness and where we truly believe in people's unlimited potential.

We believe: Good climate starts with people.