Team Leader Product Management Services & Solutions

Entity:  Daikin Europe HQ
Job Category:  Customer Care and Technical Service

Brussels, Brussels-Capital Region, BE

Job Requisition ID:  357

As Daikin Europe N.V. we offer you the chance to broaden your experience internally or internationally. All our vacancies are open for internal candidates. We believe a job rotation is an excellent way to further develop your skills & knowledge. After applying you will be contacted by the inhouse recruitment team.

A keyrole as to lead the strategic marketing team. This team of product managers are defining the new service and solution product for Daikin.


Job content

To further shape and develop Daikin’s lifetime service solutions to our customers, we are looking for Team Leader Product Management Services & Solutions. You will be the key-person to define and manage the development of  Service products for HVAC-R.

You will be responsible for defining and managing the service solution product roadmap based on customer needs, the development of the required capabilities, execution and delivery of a portfolio of service solutions.  This role requires technical affinity especially the HVAC-R aftersales.


Product Management

  • Together with the product managers and the business units leaders you will help to convert the service product strategy and vision for service products.
  • Develop the roadmap and manage the development track of all service product such as maintenance, upgrades and overhauls, energy management systems and system controls with the an inspiring vision to all internal and external stakeholders. Working with the team and the affiliates , identify, create and analyse new digital service products ideas and opportunities, test and make analytical judgments to redefine HVAC-R business.
  • Partner with the R&D teams and product SBU’s to incorporate quantitative and qualitative consumer data and usability research to drive product development and enhancements
  • Lead analysis of customer and product metrics to determine the right product and feature set. Identify and communicate on-going understanding of competitor activity and relevant industry trends.
  • Serve as the technical leader for the digital service business products for internal resources and external clients and partners.


Product Marketing

  • Work with business stakeholders to create and maintain product roadmap(s) in conjunction with customer and internal requirements and plans. Co-responsible for strategic service marketing together with affiliates service management.
  • Ensure product requirements and enhancements are captured and managed for product roadmap planning.Interface with operations and affiliates to gather product feedback and KPI data to document and plan future product fixes and enhancements.
  • Continually compare with competitive offerings including feature sets and pricing.
  • Interface with key-accounts to respond to questions and requests regarding current and future product requirements, performance and impacts.



  • Work cross-functionally with design centers, production units, daughter companies in Marketing, Service and Sales and other leaders to align vision and drive execution.
  • Provide hands-on technical leadership, research and analysis of technology shifts and trends in the IoT market place. Evaluate technologies and partners leading to buy, build, or partner decisions.
  • Use technical acumen to provide design alternatives. As needed, perform assessments and evaluations of technologies to engineering.
  • Hire, train, mentor and manage service product team members to advance and improve products and services to be the best in market.Provide direction and prioritization to product and engineering team members ensuring all resources are being optimally utilized and allocated.



  • Degree in Mechanical Engineering, preferably accompanied by an MBA
  • Preferably you have experience in business development and product management.
  • You will be located in the EMEA HQ of Daikin and are willing to travel up to 20%.
  • Minimum 5 years of relevant professional experience.
  • People management experience and the ability to inspire people to achieve common goals.
  • Skills to create concepts and lead projects.
  • Great communication skills and very good English

Daikin Europe is a subsidiary of Daikin Industries Ltd. and the leading provider of heating, cooling, ventilation, air purification, and refrigeration technology. The company designs, manufactures and brings to market a broad portfolio of equipment, as well as tailor-made solutions for residential, commercial, and industrial purposes in Europe, Middle East, and Africa (EMEA). To date, Daikin EMEA has over 12 000 employees across more than 59 consolidated subsidiaries. It has 12 major manufacturing facilities based in Belgium, the Czech Republic, Germany, Italy, Spain, Turkey, Austria, and the UK. Our aim is to drive sustainable and effective solutions, sparking a good climate for the generations to come. And all this can only be achieved because of our People. 

We believe our employees are the beating heart of our company and that top-quality solutions are delivered by talented individuals in a good working environment. As a result, we live in a unique environment based on our people-centered approach, where we value each person's uniqueness and where we truly believe in people's unlimited potential.

We believe: Good climate starts with people.