HR Manager Service Centre and Digitization
Oostende, West Flanders, BE
Daikin Europe N.V. (DENV) is a subsidiary of Daikin Industries Limited, a Japanese outstanding company and worldwide the biggest developer, producer and supplier of HVAC-R (heating, ventilation, air conditioning and refrigeration) solutions, including heating pumps and cooling technology.
DENV is Daikin’s sales, R&D, and production headquarters for Europe, the Middle-East and Africa. The headquarter has Belgian offices in Ostend, Brussels, Ghent and Oostkamp, as well as 8 production plants, 24 sales subsidiaries and offices and a whole network of independent distributors and dealers across the EMEA region.
Department responsabilities
You are responsible for the HR Service Centre, a team of HR-specialists, aiming for excellent employee experience, by offering a highly efficient digital service and personal advice in all personnel and HR legal topics.
As HR Manager in this team you focus on the efficient execution of our HR services and processes, including payroll (supported by an inhouse external partner) and employee benefits administration. In addition you take pro-active action towards further digitization of these HR processes.
Next to your direct colleagues in the HR Service Centre, you also have intensive professional contacts with the other HR Teams (HR Centre of Expertise resp. HR Strategic Business Partners), the IT department, labour unions and business stakeholders.
Your main working location will be Ostend, but occasional visits to our other Belgian locations may also be needed.
Job Description
As HR Manager Service Centre and Digitization, you will play an important role within the HR team. This from both a day-to-day operations point of view as well as a more long term strategic focus.
Operational team management:
- Manage, motivate and develop the Service Centre and Digitization teams
- You are responsible for the daily follow-up of 2 teams, as well as our inhouse external payroll partner team.
- Part of your role is to coach and support the team members in their personal development.
- Assure timely and efficient support to the business by the employee service and payroll teams. This includes:
- Repetitive operational tasks, as well as our 3 times per week in-person service desk consultation, mainly for blue collars
- Ad hoc questions from employees on compensation and benefits.
- Personnel administration including contract management.
- Follow-up of attendances and absences in the factory in view of manpower planning.
- Individual case management linked with personnel related matters.
- Assure social-legal compliance (with the support of the HR legal team):
- Ensuring our policies and activities are in line with current and new social legal regulations
- Compliancy to internal control systems (J-SOX, ISO, …)
- Follow-up on disciplinary procedures and administration
- Support the HR Digitization team in setting the correct priorities and realizing digital and HR process improvements in view of employee experience.
- Regular contact with all involved stake holders (business and the external payroll partner, labour unions, …)
- Building up a good relationship with different stakeholders
- Communicate with them on a regular basis and gain support for process changes that will be implemented
Strategic:
- You are part of the HR Management team, participating in defining the further strategic direction of the entire HR department in Daikin Europe N.V.
- Development and roll-out of the strategic direction of the service centre and digitization teams
- Pro-active approach, anticipating on possible future developments needed within employee service, payroll and digitization
- This includes the change management needed to support such developments
- Participate in strategic meetings with IT, representing the HR interests in future companywide digitization projects.
Profile
- Experienced people manager, who can deal with change management in the team
- Experience in Belgian employment law and social law, as well as with Compensation and Benefits
- Knowledge of and experience with payroll is a must
- Experience with digitization topics would be a benefit but is not necessary. However a process and improvement-oriented mindset, with a proactive approach is a must.
- Strong communication skills and the attitude of a team player and a networker, which enables you to maintain a good relationship with all your stakeholders
- Fluency in Dutch and English, both written and verbal; any other language is highly appreciated
Offer
At Daikin, you can count on a varied job within an international market leader that stimulates its people to grow and to work together. We offer you an open ended contract. The position carries a competitive salary and a package of extra-legal benefits (incl. car & fuel card).
We believe our employees are the beating heart of our company and that top-quality solutions are delivered by talented individuals in a good working environment. As a result, we live in a unique environment based on our ‘People Centred’ management approach, where we value each person's uniqueness and where we truly believe in people's unlimited potential.
We believe: Good climate starts with people.
Daikin Europe N.V. (DENV) is a subsidiary of Daikin Industries Limited, a Japanese outstanding company and worldwide the biggest developer, producer and supplier of HVAC-R (heating, ventilation, air conditioning and refrigeration) solutions, including heating pumps and cooling technology.
DENV is Daikin’s sales, R&D, and production headquarters for Europe, the Middle-East and Africa. The headquarter has Belgian offices in Ostend, Brussels, Ghent and Oostkamp, as well as 8 production plants, 24 sales subsidiaries and offices and a whole network of independent distributors and dealers across the EMEA region.
Department responsabilities
You are responsible for the HR Service Centre, a team of HR-specialists, aiming for excellent employee experience, by offering a highly efficient digital service and personal advice in all personnel and HR legal topics.
As HR Manager in this team you focus on the efficient execution of our HR services and processes, including payroll (supported by an inhouse external partner) and employee benefits administration. In addition you take pro-active action towards further digitization of these HR processes.
Next to your direct colleagues in the HR Service Centre, you also have intensive professional contacts with the other HR Teams (HR Centre of Expertise resp. HR Strategic Business Partners), the IT department, labour unions and business stakeholders.
Your main working location will be Ostend, but occasional visits to our other Belgian locations may also be needed.
Job Description
As HR Manager Service Centre and Digitization, you will play an important role within the HR team. This from both a day-to-day operations point of view as well as a more long term strategic focus.
Operational team management:
- Manage, motivate and develop the Service Centre and Digitization teams
- You are responsible for the daily follow-up of 2 teams, as well as our inhouse external payroll partner team.
- Part of your role is to coach and support the team members in their personal development.
- Assure timely and efficient support to the business by the employee service and payroll teams. This includes:
- Repetitive operational tasks, as well as our 3 times per week in-person service desk consultation, mainly for blue collars
- Ad hoc questions from employees on compensation and benefits.
- Personnel administration including contract management.
- Follow-up of attendances and absences in the factory in view of manpower planning.
- Individual case management linked with personnel related matters.
- Assure social-legal compliance (with the support of the HR legal team):
- Ensuring our policies and activities are in line with current and new social legal regulations
- Compliancy to internal control systems (J-SOX, ISO, …)
- Follow-up on disciplinary procedures and administration
- Support the HR Digitization team in setting the correct priorities and realizing digital and HR process improvements in view of employee experience.
- Regular contact with all involved stake holders (business and the external payroll partner, labour unions, …)
- Building up a good relationship with different stakeholders
- Communicate with them on a regular basis and gain support for process changes that will be implemented
Strategic:
- You are part of the HR Management team, participating in defining the further strategic direction of the entire HR department in Daikin Europe N.V.
- Development and roll-out of the strategic direction of the service centre and digitization teams
- Pro-active approach, anticipating on possible future developments needed within employee service, payroll and digitization
- This includes the change management needed to support such developments
- Participate in strategic meetings with IT, representing the HR interests in future companywide digitization projects.
Profile
- Experienced people manager, who can deal with change management in the team
- Experience in Belgian employment law and social law, as well as with Compensation and Benefits
- Knowledge of and experience with payroll is a must
- Experience with digitization topics would be a benefit but is not necessary. However a process and improvement-oriented mindset, with a proactive approach is a must.
- Strong communication skills and the attitude of a team player and a networker, which enables you to maintain a good relationship with all your stakeholders
- Fluency in Dutch and English, both written and verbal; any other language is highly appreciated
Offer
At Daikin, you can count on a varied job within an international market leader that stimulates its people to grow and to work together. We offer you an open ended contract. The position carries a competitive salary and a package of extra-legal benefits (incl. car & fuel card).
We believe our employees are the beating heart of our company and that top-quality solutions are delivered by talented individuals in a good working environment. As a result, we live in a unique environment based on our ‘People Centred’ management approach, where we value each person's uniqueness and where we truly believe in people's unlimited potential.
We believe: Good climate starts with people.