Manager Service Systems and Control

Entity:  Daikin Europe HQ
Job Category:  Customer Care and Technical Service
Location: 

Oostende, West Flanders, BE

Job Requisition ID:  298

As Daikin Europe N.V. we offer you the chance to broaden your experience internally or internationally. All our vacancies are open for internal candidates. We believe a job rotation is an excellent way to further develop your skills & knowledge. After applying you will be contacted by the inhouse recruitment team.

 

Department

Daikin is a global leading company in the development, production and supply of systems for your heating, ventilation and air-conditioning, including heat pumps and commercial cooling.

 

Within Daikin Europe NV, the Service Operations Division acts as an EMEA headquarter and is responsible for the optimization of the different service operations processes such as  technical support, product training, warranty administration, spare parts, field service,  …. It is the appreciated point of contact for our customers within the EMEA region (affiliated companies and distributors). Today Daikin is strengthening the team responsible for the IT systems supporting the service operations and the controlling.

 

Your function

As a manager of Service systems, you will lead a team of +/- 8 people within the Daikin EMEA headquarter in Ostend. The team consists mainly of key-users responsible and controllers to

  • optimise and standardise the service processes and systems in order to improve service quality and productivity
  • manage and implement new projects related to technical helpdesk, field service operations,  engineer scheduling, back-office and administration, warranty settlement, learning management, RPA, …
  • support the existing system implementations
  • make consolidated reporting for the service operations
  • analyse and evaluate the existing reports as input for strategy and actions
  • make and follow up service quality and productivity KPI’s
  • follow up of the service action plans of the affiliated companies.

You  work in close cooperation with the service organisations of our affiliated companies, spread over the EMEA region. You will help to define the strategic direction for the service operations.

Short business trips in Europe to support our affiliates are part of the job.

 

Your profile

  • You have a Masters degree in Applied Economics, Business Engineer, Commercial Engineer, IT, Industrial engineer, Science…
  • You are a born people manager with strong communication and presentation skills.
  • You are interested in the integration of new technologies into the existing business processes and understand how to optimise certain business processes.
  • You are customer oriented and you are interested in IT systems.
  • You speak and write fluently in English.
  • Advanced knowledge of Excel, data analysis tools and ERP (e.g. SAP, SalesForcce) is for sure a plus.

 

Daikin Europe is a subsidiary of Daikin Industries Ltd. and the leading provider of heating, cooling, ventilation, air purification, and refrigeration technology. The company designs, manufactures and brings to market a broad portfolio of equipment, as well as tailor-made solutions for residential, commercial, and industrial purposes in Europe, Middle East, and Africa (EMEA). To date, Daikin EMEA has over 12 000 employees across more than 59 consolidated subsidiaries. It has 12 major manufacturing facilities based in Belgium, the Czech Republic, Germany, Italy, Spain, Turkey, Austria, and the UK. Our aim is to drive sustainable and effective solutions, sparking a good climate for the generations to come. And all this can only be achieved because of our People. 

We believe our employees are the beating heart of our company and that top-quality solutions are delivered by talented individuals in a good working environment. As a result, we live in a unique environment based on our people-centered approach, where we value each person's uniqueness and where we truly believe in people's unlimited potential.

We believe: Good climate starts with people.