Service Helpdesk - EMEA Coordinator

Entity:  Daikin Europe HQ
Job Category:  Customer Care and Technical Service
Location: 

Oostende, West Flanders, BE

Job Requisition ID:  299

Daikin Europe NV (DENV) is a subsidiary of Daikin Industries Limited, a Japanese outstanding company and worldwide the biggest developer, producer and supplier of HVAC-R (heating, ventilation, air conditioning and refrigeration) solutions, including heating pumps and cooling technology.

DENV is Daikin’s sales, R&D, and production headquarters for Europe, the Middle-East and Africa. The headquarter has Belgian offices in Brussels, Ghent and Ostend, as well as 8 production plants, 24 sales subsidiaries and offices and a whole network of independent distributors and dealers across the EMEA region.

 

Department

The Service Operations Department provides support to the EMEA Daikin Service network, by focussing on the creation and sharing of service information and service training, optimising service processes and implementation of the related systems.

 

Your function

You take the lead to support local Service helpdesks with process improvements, systems and the standardisation and sharing of content. You align with our Affiliates and with other Daikin HQ departments.

 

  • Co-ordinate, improve and support the Service Helpdesk process and system , including the setup of a governance structure (DENV + Affiliates in EMEA-region)
  • Regularly align with new Sales Transformation Division, identify synergies and co-operate in view of customer centricity and digital transformation.
  • Coordinate with involved stakeholders (DENV Technical Services, R&D, Marketing, Affiliates, …) for content selection, creation, sharing and publication, e.g. online knowledge database with integration with CEC, to be used by the customer (self-help), internal and external helpdesk staff.

 

You will be based in our EMEA Headquarters in Ostend and you will work with colleagues from different countries and backgrounds. 

 

Your profile

  • You are graduated with a Master Degree.
  • You have 2-3 years of relevant experience in helpdesk processes and organisations.
  • You have experience in – or a strong affinity with – a service environment.
  • You are analytical, while keeping a view on the bigger picture. You are able to find simplicity in complexity and you can effectively report on it both to peers and management.
  • You are hands on and have a proactive approach.
  • You are fluent in English (written and spoken), knowledge of any other European language is an asset.
  • Short business trips abroad are no problem for you.

 

We offer

At Daikin, you can count on a varied job with an international market leader that stimulates its people to grow and to work together.

Your diploma represents only the beginning of your knowledge, as we seek people who are willing to develop continuously.

We offer you an open ended contract. The position carries a competitive salary and a package of extra-legal benefits. 

 

Daikin Europe N.V.

Daikin Europe N.V. is the European headquarters of the Japanese company, Daikin Industries Ltd. We design, manufacture and distribute air conditioning and heating systems for commercial, residential and industrial applications. Our headquarters are located in Brussels and Ostend, but through our sales networks we also have a presence throughout Europe, Africa and the Middle East.

We are the market leader in the field of air conditioning and also offer Total Comfort Solutions in the fields of cooling, heating, ventilation and related techniques.

In addition, as a company we are constantly expanding, with extensive international contacts, a pleasant, stimulating working environment, extensive training and coaching, ... Daikin Europe N.V. has many trump cards. However, our highly motivated employees are our greatest asset. That is why we are always looking for new talent.