Technical Service Supervisor

Entity:  Daikin Europe HQ
Job Category:  Customer Care and Technical Service

Oostende, West Flanders, BE

Job Requisition ID:  1072

Daikin Europe NV (DENV) is a subsidiary of Daikin Industries Limited, a Japanese outstanding company and worldwide the biggest developer, producer and supplier of HVAC-R (heating, ventilation, air conditioning and refrigeration) solutions, including heating pumps and cooling technology.

DENV is Daikin’s sales, R&D, and production headquarters for Europe, the Middle-East and Africa. The headquarter has Belgian offices in Brussels, Ghent and Ostend, as well as 8 production plants, 24 sales subsidiaries and offices and a whole network of independent distributors and dealers across the EMEA region.




Daikin is a global leading company in the development, production and supply of systems for your heating, ventilation and air-conditioning, including heat pumps and commercial cooling.  

Technical services provides support to the EMEA Service network (Europe, Middle-East and Africa), by focussing on the creation and sharing of service information (related to installation, commissioning, troubleshooting & repair and maintenance) 




Your function 

  • You work with a team of experts and use your problem solving mentality to support our EMEA colleagues in advanced troubleshooting. This support can be done on site or in the office by phone,  e-mail, chat, … 

  • You are responsible for the knowledge transfer between R&D and all EMEA countries by creating service manuals, providing service trainings and a 3rd line helpdesk 

  • You will work together with the quality departments of our factories to anticipate market complaints and claims.  

  • As Supervisor, you lead and are coaching a team of 4-6 engineers, while improving the operational processes and systems (Kaizen) 

  • You see opportunities for innovation and improvements in our organisation and processes and can participate in projects to implement them.  

  • Your function has a European dimension, so you will make regular short trips abroad.  



Your profile 

  • You have a Master’s degree as industrial engineer, preferably in electro mechanics. 

  • Knowledge of HVACR (Heating, Ventilation, Air-Conditioning and Refrigeration) is a plus. 

  • You are a customer- and solution-oriented and strive for continuous improvement together with your team. 

  • You have experience to lead and coach a small team of technical experts. 

  • You are able to communicate fluently in English. Knowledge of additional European languages is an asset. 

  • Short business trips abroad are no problem for you. You are willing to travel up to 10% of your time.  




We offer 

At Daikin, you can count on a varied job with an international market leader that stimulates its people to grow and to work together.  

Your diploma represents only the beginning of your knowledge, as we seek people who are willing to develop continuously.  

We offer you an open ended contract. The position carries a competitive salary and a package of extra-legal benefits.  




Daikin Europe is a subsidiary of Daikin Industries Ltd. and the leading provider of heating, cooling, ventilation, air purification, and refrigeration technology. The company designs, manufactures and brings to market a broad portfolio of equipment, as well as tailor-made solutions for residential, commercial, and industrial purposes in Europe, Middle East, and Africa (EMEA). To date, Daikin EMEA has over 12 000 employees across more than 59 consolidated subsidiaries. It has 12 major manufacturing facilities based in Belgium, the Czech Republic, Germany, Italy, Spain, Turkey, Austria, and the UK. Our aim is to drive sustainable and effective solutions, sparking a good climate for the generations to come. And all this can only be achieved because of our People. 


Good climate starts with people 
Our employees are the beating heart of our company. At Daikin, you get to work in a positive environment backed by trust, creativity and continuous improvement. Together, we create our top-quality solutions by empowering talented teams. You will get plenty of opportunities to learn and grow. We are deeply committed to a diverse and inclusive workplace culture that reflects the communities we serve. Good climate starts with people.