IT Infrastructure Process & Service Engineer - Hybrid Cloud Team
Oostkamp, West Flanders, BE
Are you a detail-oriented professional with a passion for maintaining high-quality IT services? We are seeking a highly skilled Process & Service Engineer to join our Hybrid Cloud team. In this role, you will monitor the services, manage incidents, ensure SLAs are met, and coordinate small changes within the environment.
Key Responsibilities:
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Take care of the hybrid cloud domain by demonstrating strong expertise in on-premise & cloud hosting, PaaS, backup processes, storage components & technology.
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Oversee incident management and ensure adherence to SLAs.
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Communicate with the business during outages to provide updates and resolutions
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Coordinate and manage small changes within the IT environment (change management).
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Establish, maintain, and ensure compliance with IT processes. Align processes with internal policies and practices, and continuously improve their efficiency and effectiveness.
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Collaborate closely with internal technical teams and external partners.
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Maintain delivery within the defined budgetary framework
Essential Skills:
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Windows Server
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Azure Cloud Infrastructure, Azure DevOps, Kubernetes
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ESX & VMWare
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SQL Server
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Backup (RTO/RPO, VEEAM)
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Storage (RAID configuration, Dell Unity)
Knowledge of FinOps is an asset
Key Attributes:
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Master’s degree in Information Technology, Computer Science, or a related field.
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You’re optimistic in life and think about solutions, not problems.
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Strong team player.
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Familiarity with service management practices and their application.
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Excellent communication skills in English & Dutch (written & spoken)
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Willingness to travel for short business trips abroad.
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Experience within the related technologies is a plus, but enthusiasm, curiosity & grinta beats experience any day.
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Certifications of the involved technology are a plus.
Why Join Us?
At Daikin Europe, we foster an environment of innovation, collaboration, and professional growth. As an IT Infrastructure Process & Service Engineer, you will have the opportunity to work on state-of-the-art technology, serving 8000+ users all over EMEA. You efforts will be an essential component in our ability to provide a stable & efficient IT process & service to our internal & external customers.
If you are passionate about technology and looking to make a significant impact, we would love to hear from you. Apply now and be part of our forward-thinking team!