Product Documentation Officer

Daikin Europe NV (DENV) is a subsidiary of Daikin Industries Limited, a Japanese outstanding company and worldwide the biggest developer, producer and supplier of HVAC-R (heating, ventilation, air conditioning and refrigeration) solutions, including heating pumps and cooling technology.

DENV is Daikin’s sales, R&D, and production headquarters for Europe, the Middle-East and Africa. The headquarter has Belgian offices in Brussels, Ghent and Ostend, as well as 8 production plants, 24 sales subsidiaries and offices and a whole network of independent distributors and dealers across the EMEA region.

The department:

The EMEA Development Control department is part of the Daikin's European Development Centre.

The responsibility of the EMEA Development Control department is to provide the necessary support for our development groups. This includes the following:

• planning and requirement setting for new product development projects
• resource (budget, labour) planning and follow-up
• monitor, visualize and report the planning and execution of development projects
• guarantee and improve internal processes and systems
• making of installation and operating instructions for our products
• learning and communication

The job location is Ghent, in a brand-new R&D building, but occasionally you may also need to go to our Brussels office and/or Ostend office.

The role:

You will share responsibilities for the documentation of products developed in DENV EDC, ensuring the quality, cost, and timely delivery of our product documentation. You will serve as a bridge between the product development teams and technical writers, illustrators, translation companies, and other stakeholders.

Additionally, you will take the lead in internal process/system improvement projects (AI and Digitalisation) related to product documentation. One of the biggest challenges in this domain is digital transformation to change-over from classical manuals (paper, PDF) to digital materials (HTML, movies, augmented reality, …).

You will be mainly involved in the following domains:

• Project management (planning and follow-up)
• Technical writing & illustrations
• Translation management
• Publication processes (print, online)
• Terminology management
• Internal knowledge management
• Process & systems improvement

Your profile:

• You obtained a master's degree;
• You have an analytical mindset with an interest in technical documentation;
• You have an eye for detail;
• You have project management interest and/or skills;
• You don’t have a problem doing administrative tasks;
• Experience with specific software packages is not mandatory, but having knowledge of CCMS and/or graphical tools (such as Adobe Illustrator) is an asset;
• You have excellent communication skills;
• You are fluent in English; knowledge of another European language is a plus;
• This function is also open for young graduates.

Daikin Europe is a subsidiary of Daikin Industries Ltd. and the leading provider of heating, cooling, ventilation, air purification, and refrigeration technology. The company designs, manufactures and brings to market a broad portfolio of equipment, as well as tailor-made solutions for residential, commercial, and industrial purposes in Europe, Middle East, and Africa (EMEA). To date, Daikin EMEA has over 12 000 employees across more than 59 consolidated subsidiaries. It has 12 major manufacturing facilities based in Belgium, the Czech Republic, Germany, Italy, Spain, Turkey, Austria, and the UK. Our aim is to drive sustainable and effective solutions, sparking a good climate for the generations to come. And all this can only be achieved because of our People. 

Good climate starts with people 
Our employees are the beating heart of our company. At Daikin, you get to work in a positive environment backed by trust, creativity and continuous improvement. Together, we create our top-quality solutions by empowering talented teams. You will get plenty of opportunities to learn and grow. We are deeply committed to a diverse and inclusive workplace culture that reflects the communities we serve. Good climate starts with people.