Service Office Coordinator

Daikin Hrvatska d.o.o.

Strojarska cesta 20

10000 Zagreb, Croatia

With us, you will find opposites that attract: A global group for innovative heating, ventilation, refrigeration and air-conditioning systems, where you are on a first-name basis across all hierarchies. A stable employer, alongside of whom you can develop yourself dynamically. With cultural diversity instead of simplicity. Where you can not only have really good ideas, but can also implement them.

Are you interested in…

• Coordination of service activities: Organizing and coordinating technicians' daily schedules
• Documentation management: Keeping records of all service activities, including data entry into the Business Management System (DSM)
• Communication with customers: Answering customer inquiries, scheduling appointments and providing services information
• Order processing and invoicing: Processing orders, creating invoices, and tracking payments
• Inventory Tracking: Maintaining stocks of parts and materials
• Technician Support: Providing administrative support to service technicians, including preparing the necessary documentation
• Reporting: Preparation of regular reports on the work performed, costs, income and performance
• Complaint Handling: Handling and resolving customer complaints and issues in an efficient and professional manner
• System Update: Regularly update the systems with new customer information, service calls, and work statuses.
• Regulatory Compliance: Ensuring that all administrative processes and procedures are in accordance with relevant laws, regulations, and internal company policies.

Do you bring along...

• Previous work experience in a similar position
• Experience in a technical field or a service environment is a plus
• Customer-centered, friendly & professional mindset
• Good planning and organization abilities
• Flexibility & the ability to work under pressure
• Languages: Knowledge of English is a plus
• Computer skills (MS Office package, SAP knowledge is a plus)
   

We offer you:

• A competitive salary
• Internationally oriented work environment with the background of a stable company in perspective field
• An excellent package of additional benefits (additional health insurance card, health checks, food allowance, savings in the 3rd pension pillar, gift for children)
• Top notch tools (laptop, iPhone of your choice)
• Remote work option
• Fully equipped kitchen with fruit, tea & coffee
• Development opportunities 
• And most importantly - a great team who supports you!

Daikin Europe is a subsidiary of Daikin Industries Ltd. and the leading provider of heating, cooling, ventilation, air purification, and refrigeration technology. The company designs, manufactures and brings to market a broad portfolio of equipment, as well as tailor-made solutions for residential, commercial, and industrial purposes in Europe, Middle East, and Africa (EMEA). To date, Daikin EMEA has over 12 000 employees across more than 59 consolidated subsidiaries. It has 12 major manufacturing facilities based in Belgium, the Czech Republic, Germany, Italy, Spain, Turkey, Austria, and the UK. Our aim is to drive sustainable and effective solutions, sparking a good climate for the generations to come. And all this can only be achieved because of our People. 

Good climate starts with people 

Our employees are the beating heart of our company. At Daikin, you get to work in a positive environment backed by trust, creativity and continuous improvement. Together, we create our top-quality solutions by empowering talented teams. You will get plenty of opportunities to learn and grow. We are deeply committed to a diverse and inclusive workplace culture that reflects the communities we serve. Good climate starts with people.