Service Operations Manager

Our employees are the beating heart of our company. At Daikin, you get to work in a positive environment backed by trust, creativity and continuous improvement. Together, we create our top-quality solutions by empowering talented teams. You will get plenty of opportunities to learn and grow. We are deeply committed to a diverse and inclusive workplace culture that reflects the communities we serve. Good climate starts with people.

Your responsibilities:

• Ensure seamless execution of service contracts in alignment with Service Sales commitments
• Manage service capacity and resource planning based on sales forecasts and market demand
• Drive operational efficiency, quality standards, and performance monitoring
• Lead team development through structured onboarding, coaching, and knowledge sharing
• Act as the key operational partner to Service Sales and cross-functional stakeholders
• Ensure timely, high-quality service delivery to enhance customer satisfaction (NPS/CES)
• Protect revenue and margins by minimizing delays, penalties, and execution gaps
• Enable scalable growth of the service business through strong operational foundations
  Strengthen brand credibility through consistent and reliable service execution
  
  

What you bring along:

• Master’s Degree in Mechanical Engineering or similar technical background, or high school degree with strong technical background
• Previous work experience in the field of HVAC and/or service business
• Strong communication skills, attention to detail, solution-driven and supportive personality
• High motivation and willingness to learn?
• Fluent English skills
• Team-oriented and willingness to support colleagues and team spirit

What we offer:

• International work environment for a market leader
• Relaxed & inclusive office atmosphere & a team-oriented mindset
• Excellent additional benefits: Additional health & accident insurance, medical check-ups, meal subvention, 3rd pension pillar savings, annual rewards, yearly bonus structure
• Development opportunities: Organizational, leadership& technical training programs
• Top notch technical equipment & work tools (iPhone of your choice + flat package, MS365 package… )
• Flexible working hours
• Well-equipped workplace that supports comfort & wellbeing

Get in touch with us! We’ll provide you with a stable career path, with a strong focus on developing your technical competencies and supporting your continued professional growth.