Service Specialist BiH-Sarajevo (m/ž)

With us, you will find opposites that attract: A global group for innovative heating, ventilation, refrigeration and air-conditioning systems, where you are on a first-name basis across all hierarchies. A stable employer, alongside of whom you can develop yourself dynamically. With cultural diversity instead of simplicity. Where you can not only have really good ideas, but can also implement them.

Your responsibilities:

• SPOC - single point of contact (telephone + email) for service-related topics in BiH(Genesys-CEC)
• Development of "Dealers" service knowledge/capacities  
• Online service support(80%) - share service documentation, analyze of service recordings, technical hotline - with support of colleagues from Zagreb
• Job side service support(20%) when needed (with partner, never alone) - education of partners (procedures, tools...)
• Actively follow execution of agreed service activities from start to the end, evident open issues and escalate if needed
• Support Daikin partners for selection of spare parts
• Development of SPN (service partner network) capacities
• CQM meeting attendance - meeting where product/service-related information's are shared from Daikin factory
• Informing factory(DAE/DENV) about issues from the field - GIB creation together with service engineers, following response from GIB(ESV…)
• Attendance on regular Service Operations meetings with prepared overview of provided and planned activities
• Translation of documents from English to Bosnian and via versa

Requirements:

• Work experience in technical field or service environment is an advantage
• Customer minded and commercial sense
• Friendly and professional telephone attitude
• Good planning and organizing ability
• Willingness to travel
• Flexibility and stress resistance
• Languages: the ability to use a English language in speech and writing
• Computer skills (MS Office package, Salesforce knowledge is an advantage)

We are offering:

• Competitive salary
• International work environment in a market leader company
• Indefinite work contract
• Additional benefits (service vehicle, iPhone of choice & a flat rate package, well-equipped office, gift for children, etc.)
• Amazing & supportive team
  
   

Daikin Europe is a subsidiary of Daikin Industries Ltd. and the leading provider of heating, cooling, ventilation, air purification, and refrigeration technology. The company designs, manufactures and brings to market a broad portfolio of equipment, as well as tailor-made solutions for residential, commercial, and industrial purposes in Europe, Middle East, and Africa (EMEA). To date, Daikin EMEA has over 12 000 employees across more than 59 consolidated subsidiaries. It has 12 major manufacturing facilities based in Belgium, the Czech Republic, Germany, Italy, Spain, Turkey, Austria, and the UK. Our aim is to drive sustainable and effective solutions, sparking a good climate for the generations to come. And all this can only be achieved because of our People. 

Good climate starts with people 

Our employees are the beating heart of our company. At Daikin, you get to work in a positive environment backed by trust, creativity and continuous improvement. Together, we create our top-quality solutions by empowering talented teams. You will get plenty of opportunities to learn and grow. We are deeply committed to a diverse and inclusive workplace culture that reflects the communities we serve. Good climate starts with people.