DX/VRV Service Coordinator

Daikin Middle East & Africa (DAME) is a subsidiary of Daikin Industries Limited, a Japanese outstanding company and worldwide the biggest developer, producer and supplier of HVAC-R (heating, ventilation, air conditioning and refrigeration) solutions, including heating pumps and cooling technology.

DAME is Daikin’s Middle East and Africa regional HQ. The regional has headquarter in Dubai and other offices in Abu Dhabi, Cairo (Egypt), Riyadh (Saudi Arabia), Jeddah (Saudi Arabia), Qatar as well as 2 production plants, and 2 sales subsidiaries and offices and a whole network of independent distributors and dealers across the MEA region.

The DX/VRV Service Coordinator plays a pivotal role in interfacing with customers and technicians, ensuring seamless communication and execution of DX/VRV equipment tasks. The role demands a proactive individual with strong communication skills in both Arabic and English, capable of fostering positive relationships with clients, customers, and internal stakeholders. The DX/VRV Service Coordinator must demonstrate proficiency in installing, maintaining, and troubleshooting DX/VRV equipment while adhering to organizational directives and safety protocols.

Key Responsibilities:

• Coordinate tasks under the supervision of assigned personnel, planning and executing work assignments.
• Possess hands-on experience in installing, maintaining, and troubleshooting various DX equipment types (e.g., Window, Split, Package, VRV/VRF).
• Manage assigned sites, overseeing daily preventative maintenance and time & material-related activities, including material procurement and storage.
• Prepare and verify Material Request Forms (MRF) for necessary repairs.
• Schedule Daily Service Maintenance (DSM) for self and ensure completion of work orders.
• Provide timely information to clients/customers regarding shutdowns and statutory requirements.
• Supervise proper storage and allocation of spare parts on-site.
• Collaborate with team leaders to maintain a productive work environment and implement process improvements.
• Assist in employee training and guidance for repair/maintenance activities.
• Maintain attendance records for self and team members.
• Offer suggestions for process improvements and PPM task enhancements.
• Diagnose and troubleshoot HVAC equipment, recording and analyzing findings.
• Implement Health, Safety, and Environment (HSE) guidelines as per organizational policies.
• Report damages, losses, or theft of tools and equipment to the Service Supervisor.
• Compile relevant information for internal records and client/customer communication.
• Support revenue generation efforts by identifying upgrade opportunities and new business prospects.
• Maintain confidentiality of business information and materials.
• Provide after-hours support as needed for emergencies, meetings, and company functions.

Requirements:

• Minimum of 5 years of experience for candidates with an ITI in refrigeration or equivalent degree

or

• Minimum of 3 years of experience for candidates with a DME qualification.
• Good communication skills  in English and Arabic (both oral and written), Arabic is a must
• Proficient in Microsoft Office applications (Word, Excel, PowerPoint) and basic computer operations.

Daikin Middle East & Africa FZE is a subsidiary of Daikin Industries Ltd. and the leading provider of heating, cooling, ventilation, air purification, and refrigeration technology. The company designs, manufactures and brings to market a broad portfolio of equipment, as well as tailor-made solutions for residential, commercial, and industrial purposes in Europe, Middle East, and Africa (EMEA). To date, Daikin EMEA has over 12 000 employees across more than 59 consolidated subsidiaries. It has 12 major manufacturing facilities based in Belgium, the Czech Republic, Germany, Italy, Spain, Turkey, Austria, and the UK. Our aim is to drive sustainable and effective solutions, sparking a good climate for the generations to come. And all this can only be achieved because of our People. 

Good climate starts with people 
Our employees are the beating heart of our company. At Daikin, you get to work in a positive environment backed by trust, creativity and continuous improvement. Together, we create our top-quality solutions by empowering talented teams. You will get plenty of opportunities to learn and grow. We are deeply committed to a diverse and inclusive workplace culture that reflects the communities we serve. Good climate starts with people.