Operations Team Leader

Daikin Middle East & Africa (DAME) is a subsidiary of Daikin Industries Limited, a Japanese outstanding company and worldwide the biggest developer, producer and supplier of HVAC-R (heating, ventilation, air conditioning and refrigeration) solutions, including heating pumps and cooling technology.

DAME is Daikin’s Middle East and Africa regional HQ. The regional has headquarter in Dubai and other offices in Abu Dhabi, Cairo (Egypt), Riyadh (Saudi Arabia), Jeddah (Saudi Arabia), Qatar as well as 2 production plants, and 2 sales subsidiaries and offices and a whole network of independent distributors and dealers across the MEA region.

Job Responsibilities:

• Reports to the Branch Manager.
• Responsible for Branch Service Operations covering specific defined region (Central/East/West).
• Maximize revenue and profitability by focusing and driving operational excellence and execution within either operations or installation.
• Lead, develop and coach the branch team to deliver the business budget (revenue, margin, cost control, collection and payables)
• Mainly Responsible for Branch Operational Escalations from the Technicians / Supervisor and Coordinator. Response to escalations will be on top priority.
• Drive operational review meetings, development and implementation of operational discipline (tools, processes).
• Serve as an active member of DKSA leadership team with regular reports to Operations Manager.
• Responsible to meet the KPIs of Branch Operations (i.e. timeliness of response, customer satisfaction and accuracy in solving field related concerns) on the Branch Level.
• Monitors, Reports and Analyzes the Monthly Performance of Branch Operations Team
• Ensures timely revenue recognition for committed budget numbers by making sure that all service jobs scheduled for invoicing are securely completed in the Branch on monthly basis.
• Strongly supports Service Sales by bringing new business leads (AMC, OMC, T&M, Spare Parts and Replacement Business) in line with available opportunities within the Market.
• Responsible for the development of Service Technicians and Engineers for the Branch. Making sure that they grow in terms of technical capability through proper training and education.
• Ensures strong working business relationship with ASPs, Third Party workforce, Dealers and Contractors.
• Overall responsible for the Performance Review and Evaluation for the Branch Operations Team.
• Reviews and Monitors all Branch pending jobs on daily and weekly basis and drives to resolve them.
• Responsible for closely monitoring and following the required parts for repair related jobs to minimize delays on job delivery.
• Ensure compliance with EHS program for employees, ASP’s and subcontractor and track this progress.

Job Requirements:

• Possesses an Engineering Degree from a reputable and recognized educational institution.

• Has at least 3 years of experience as Operations Manager, managing a team of Technicians and Engineers and has a proven successful track record of running an HVAC Operations Business within Saudi Arabia or GCC Market.
• Wide experience in working with Technicians, Engineers, Service Providers, Contractors and HVAC Replacement Projects in the Middle East market.
• Strong Technical background on VRV/DX/Chillers/Controls and Airside products is a MUST
• Demonstrates strong analytical skills, maturity in handling service manpower, strong oral and written communication skills to effectively communicate internally and externally with staff and customers.
• Strong commercial understanding of Contracts, Payment Terms and other business related factors that drive Service Business and Operations.
• Passionate and Committed about Service and Customer Satisfaction.
• Good financial understanding
• Have previously worked in Multi-National HVAC Company in Saudi Arabia or GCC market, previous experience with Daikin is a plus.

Preferences:

• Preferred with Saudi Experience, but not mandatory
• Candidate must be proficient in English. Arabic Speaking is preferred but not mandatory. 
• Field Service experience is preferred.

Daikin Middle East & Africa FZE is a subsidiary of Daikin Industries Ltd. and the leading provider of heating, cooling, ventilation, air purification, and refrigeration technology. The company designs, manufactures and brings to market a broad portfolio of equipment, as well as tailor-made solutions for residential, commercial, and industrial purposes in Europe, Middle East, and Africa (EMEA). To date, Daikin EMEA has over 12 000 employees across more than 59 consolidated subsidiaries. It has 12 major manufacturing facilities based in Belgium, the Czech Republic, Germany, Italy, Spain, Turkey, Austria, and the UK. Our aim is to drive sustainable and effective solutions, sparking a good climate for the generations to come. And all this can only be achieved because of our People. 

Good climate starts with people 
Our employees are the beating heart of our company. At Daikin, you get to work in a positive environment backed by trust, creativity and continuous improvement. Together, we create our top-quality solutions by empowering talented teams. You will get plenty of opportunities to learn and grow. We are deeply committed to a diverse and inclusive workplace culture that reflects the communities we serve. Good climate starts with people.