Service Sales Engineer

Daikin Middle East & Africa (DAME) is a subsidiary of Daikin Industries Limited, a Japanese outstanding company and worldwide the biggest developer, producer and supplier of HVAC-R (heating, ventilation, air conditioning and refrigeration) solutions, including heating pumps and cooling technology.

DAME is Daikin’s Middle East and Africa regional HQ. The regional has headquarter in Dubai and other offices in Abu Dhabi, Cairo (Egypt), Riyadh (Saudi Arabia), Jeddah (Saudi Arabia), Qatar as well as 2 production plants, and 2 sales subsidiaries and offices and a whole network of independent distributors and dealers across the MEA region.

Are you passionate about leveraging technical expertise to drive business growth? Do you thrive in a dynamic environment where your solutions-oriented approach can make a significant impact? If so, we have an exciting opportunity for you!

We are seeking a talented Service Sales Engineer to join our team. As a pivotal member of our sales force, you will play a crucial role in driving the success of our service offerings. You will combine your technical acumen with exceptional sales skills to deliver tailored solutions that meet our clients' needs and exceed their expectations.

In this role, you will collaborate closely with our engineering and sales teams to develop innovative service strategies, build strong customer relationships, and achieve revenue targets. Your ability to effectively communicate complex technical concepts and provide insightful recommendations will be key to your success.

KEY RESPONSIBILITIES:

• Drive the attainment of the designated budget plan and collaborate with the team to ensure its achievement.
• Cultivate relationships with clients, actively engaging in customer meetings to generate business opportunities.
• Participate in Government and Private tenders and prepare submittals to secure business.
• Manage and nurture customer relationships, with a specific focus on overseeing major accounts.
• Concentrate on Service Solutions Sales initiatives including equipment upgrades and replacements.
• Conduct thorough job audits, analyze customer needs, recommend appropriate equipment, prepare Return on Investment (ROI) analysis, and develop comprehensive commercial and technical proposals.
• Contribute to the formulation of Service Sales Strategies for the country, actively participating in strategy development and providing sales forecasts.
• Monitor sales budgets on a weekly and monthly basis, assess progress, and address any shortfalls in a timely manner.

Job Requirements:

Experience & Knowledge:

• Demonstrated track record with a minimum of 5 years of experience in a service sales role within the HVAC industry.
• Comprehensive knowledge and awareness of HVAC products, fundamentals, and their applications.
• Proficiency in understanding engineering drawings and conducting Heat Load calculations.
• Capability to conduct walk-through energy audits effectively.
• Expertise in air side/Chillers selection and product selection processes.
• Strong business acumen and a deep understanding of the HVAC industry.
• Awareness of Legal and commercial aspects of the job. 

Education:

• Engineering graduate, preferably in Mechanical Engineering

Skills:

• Proficiency in Excel and Word as well as MS Office
• Good communication skills in English (Arabic is a plus)
• Client relationship building
• Financial competencies
• Analytical skill

Preferred:

• Qatar driving license holder
• Knowledge of Energy Audit, design and product selection experience will be an advantage.

If you are looking for a challenging yet rewarding career opportunity where you can showcase your skills and contribute to our continued growth, we encourage you to apply for the Service Sales Engineer position.

Join us in shaping the future of our company and making a positive impact on the industries we serve.

Daikin Middle East & Africa FZE is a subsidiary of Daikin Industries Ltd. and the leading provider of heating, cooling, ventilation, air purification, and refrigeration technology. The company designs, manufactures and brings to market a broad portfolio of equipment, as well as tailor-made solutions for residential, commercial, and industrial purposes in Europe, Middle East, and Africa (EMEA). To date, Daikin EMEA has over 12 000 employees across more than 59 consolidated subsidiaries. It has 12 major manufacturing facilities based in Belgium, the Czech Republic, Germany, Italy, Spain, Turkey, Austria, and the UK. Our aim is to drive sustainable and effective solutions, sparking a good climate for the generations to come. And all this can only be achieved because of our People. 

Good climate starts with people 
Our employees are the beating heart of our company. At Daikin, you get to work in a positive environment backed by trust, creativity and continuous improvement. Together, we create our top-quality solutions by empowering talented teams. You will get plenty of opportunities to learn and grow. We are deeply committed to a diverse and inclusive workplace culture that reflects the communities we serve. Good climate starts with people.