Customer Master Data Governance Support

Daikin Europe NV (DENV) is a subsidiary of Daikin Industries Limited, a Japanese multinational and worldwide the biggest producer and supplier of HVAC-R (heating, ventilation, air conditioning and refrigeration) solutions, including heating pumps and cooling technology.
DENV is Daikin’s sales, development, and production headquarters for Europe, the Middle-East and Africa  comprising headquarter offices in Brussels and Oostende, 8 production plants, 24 sales subsidiaries and offices and a whole network of independent distributors and dealers across the EMEA region.
Daikin Europe Business Support (DEBS) is a branch of DENV located in Warsaw. As a competency center we aim at being one of the driving forces behind the processes transformation: optimization, standardization and automation in the areas of supply, service, master data, controlling, financial reporting and HR.

About the role

As a Product & Customer Master Data Governance Support you will be responsible for several areas of the customer and product master data governance processes:

1. Supporting the Product Master Data Governance process and systems from business side.
   • Offer 1st line support for our Product Information Management (PIM) system
     • Provide training and support to data stewards about the PIM system
     • Responsible for maintenance activities on the PIM system (data attribute, template & translations management)
     • Support and follow up of  technical issues in collaboration with our IT department
   • Responsible for creation and updating of  PMDG related documentation (e.g. data catalog, process descriptions,…)
   • Supporting our Sales Business Units and  affiliated companies across Europe in managing and  delivering product data to 3rd parties, according to pre-defined industry standards (ETIM, 2BA, FAB-DIS, Datanorm, …)
   • Responsible for testing improvements to the PIM system and training the users on these improvements
2. Providing support to a community of Customer Master Data Stewards across the EMEA territory in their daily usage of our Master Data Governance tooling. This means you will be:
   • Responsible to answer all support questions or issues related to the Customer Master Data tooling (e.g. our Customer Identity and Access Management (CIAM) solution)
     • Analysing the support requests, requesting more information if required and deciding on the best way to resolve the issue or question
     • Responsible for resolving issues and implementing improvements to this tooling, in collaboration with the our IT department if needed
   • Providing input to the CMDG Lead and Analyst when structural improvements are required to the Master Data Governance tools or dashboards
   • Responsible for testing improvements to the Customer Master Data Systems (Dashboard, CIAM, Data Catalog) and training the users on these improvements.

3. Initiating data cleansing projects, starting from Data Quality dashboards (PowerBI). Coordinating these projects, follow-up of the correct and timely execution of the data cleansing activities by Master Data Stewards and reporting on the progress. This for both Product and Customer Data.

With us, as part of a dynamic and international team, you will have the opportunity to enlarge your knowledge of various business and IT processes in a large and fast-growing multinational. You will work in an international context, working closely together with people from all around the EMEA territory.

About you

• You have a Master degree or proven experience in a master data related profession
• Good knowledge of MS Excel is a must. Knowledge of other data reporting tools (like PowerBI) is a plus
• Experience with PIM systems such as Stibo STEP or similar is a plus
• Knowledge of, or a strong interest to learn, SAP applications like SAP S/4 Hana, SAP MDG and SAP CDC/CDP is a plus
• You can work independently, but keep an open communication and reporting
• You have an analytical mind and you have an affinity with data, databases and IT systems
• You speak and write fluently in English.
• You are a team player who feels comfortable in building good interpersonal skills
• You are open to occasional travels within EMEA, to meet and align with your direct colleagues in Belgium, with whom you will be working closely

What we offer:

• Professional development in a fast-growing branch of an international manufacturing and trading company
• Annual performance bonus based on performance appraisal
• Christmas bonus
• Health insurance (your contribution is only 1 PLN/month)
• Group Life and Disability Insurance (your contribution is only 1 PLN/month)
• Sports and culture card with Kafeteria system (your contribution is only 13 PLN/ month)
• Business travel insurance (occasional trips to Belgium will be required)
• Team and integration budget
• Flexible start time, between 7:30 and 10:00 am
• Hybrid work model (2HO per week)
• Discount on Daikin products (50-55%)
• Access to internal training platform
• English language classes

Daikin Europe is a subsidiary of Daikin Industries Ltd. and the leading provider of heating, cooling, ventilation, air purification, and refrigeration technology. The company designs, manufactures and brings to market a broad portfolio of equipment, as well as tailor-made solutions for residential, commercial, and industrial purposes in Europe, Middle East, and Africa (EMEA). To date, Daikin EMEA has over 12 000 employees across more than 59 consolidated subsidiaries. It has 12 major manufacturing facilities based in Belgium, the Czech Republic, Germany, Italy, Spain, Turkey, Austria, and the UK. Our aim is to drive sustainable and effective solutions, sparking a good climate for the generations to come. And all this can only be achieved because of our People. 

Good climate starts with people 
Our employees are the beating heart of our company. At Daikin, you get to work in a positive environment backed by trust, creativity and continuous improvement. Together, we create our top-quality solutions by empowering talented teams. You will get plenty of opportunities to learn and grow. We are deeply committed to a diverse and inclusive workplace culture that reflects the communities we serve. Good climate starts with people.