Order Management Assistant

Entity:  Daikin Europe Business Support
Job Category:  Customer Care and Technical Service

Warsaw, PL

Job Requisition ID:  586

Daikin Europe NV (DENV) is a subsidiary of Daikin Industries Limited, a Japanese multinational and worldwide the biggest producer and supplier of HVAC-R (heating, ventilation, air conditioning and refrigeration) solutions, including heating pumps and cooling technology.
DENV is Daikin’s sales, development, and production headquarters for Europe, the Middle-East and Africa  comprising headquarter offices in Brussels and Oostende, 8 production plants, 24 sales subsidiaries and offices and a whole network of independent distributors and dealers across the EMEA region.
Daikin Europe Business Support (DEBS) is a branch of DENV located in Warsaw. As a competency center we aim at being one of the driving forces behind the processes transformation: optimization, standardization and automation in the areas of supply, service, master data, controlling, financial reporting and HR.



As member of the team you will be responsible for the following tasks: 

Order Management:

  • Sales Orders creation from customers
  • Handing quotations related to sales orders 
  • Assigning mails to correct mailbox (in ticketing system)
  • Daily verification on blocked invoices and follow up on issues (find and align proper solution with involved parties)
  • Coordination on undelivered orders
  • System Idoc error maintenance on sales orders created via webbank (find solution and repair sales orders with errors)
  • Periodic reports preparation
  • Creating warranty claims in the system
  • Proceeding monthly closing on warranties according to instructions


  • Preparing the KPI results on monthly basis
  • Support in customer sales order follow up if necessary
  • Prepare evidence and take part in Jsox audits 




Our requirements 


Experience, education and technical skills 
You match our requirements if you have :

  • Bachelor degree or at least 2 years of professional experience (as an equivalent) 
  • SAP skills is a plus
  • Good written and verbal command of English (B2) 
  • Excel basic (advanced Excel knowledge is a plus)
  • Pactical experience in a similar position is a plus


Interpersonal skills 
You will like the job if you have: 

  • customer focused attitude with ability to find solutions 
  • critical mindset (you continuously look for improvements in your job)
  • open and proactive approach 
  • communication skills (to work smoothly in team)
  • good self - organization and time management skills
  • ability to work in a fast paced, performance based environment
  • detail-orientation and good analytical skills




What we offer

  • Professional development in a fast-growing branch of an international manufacturing and trading company
  • Annual performance bonus based on performance appraisal
  • Christmas bonus
  • Health insurance (your contribution is only 1 PLN/month)
  • Group Life and Disability Insurance (your contribution is only 1 PLN/month)
  • Sports and culture card with Kafeteria system (your contribution is only 13 PLN/ month)
  • Business travel insurance (occasional trips to Belgium will be required)
  • Team and integration budget
  • Flexible start time, between 7:30 and 10:00 am
  • Discount on Daikin products (50-55%)
  • Access to internal training platform + training offered by LinkedIn
  • English language classes



Daikin Europe is a subsidiary of Daikin Industries Ltd. and the leading provider of heating, cooling, ventilation, air purification, and refrigeration technology. The company designs, manufactures and brings to market a broad portfolio of equipment, as well as tailor-made solutions for residential, commercial, and industrial purposes in Europe, Middle East, and Africa (EMEA). To date, Daikin EMEA has over 12 000 employees across more than 59 consolidated subsidiaries. It has 12 major manufacturing facilities based in Belgium, the Czech Republic, Germany, Italy, Spain, Turkey, Austria, and the UK. Our aim is to drive sustainable and effective solutions, sparking a good climate for the generations to come. And all this can only be achieved because of our People. 

We believe our employees are the beating heart of our company and that top-quality solutions are delivered by talented individuals in a good working environment. As a result, we live in a unique environment based on our people-centered approach, where we value each person's uniqueness and where we truly believe in people's unlimited potential.

We believe: Good climate starts with people.