The Order & Warranty Management Assistant

Daikin Europe NV (DENV) is a subsidiary of Daikin Industries Limited, a Japanese multinational and worldwide the biggest producer and supplier of HVAC-R (heating, ventilation, air conditioning and refrigeration) solutions, including heating pumps and cooling technology.
DENV is Daikin’s sales, development, and production headquarters for Europe, the Middle-East and Africa  comprising headquarter offices in Brussels and Oostende, 8 production plants, 24 sales subsidiaries and offices and a whole network of independent distributors and dealers across the EMEA region.
Daikin Europe Business Support (DEBS) is a branch of DENV located in Warsaw. As a competency center we aim at being one of the driving forces behind the processes transformation: optimization, standardization and automation in the areas of supply, service, master data, controlling, financial reporting and HR.

Job purpose/overview:

The Order & Warranty Management Assistant is responsible for efficiently managing the order and warranty processes. This role involves working across three functional domains: order management, warranty management, and reporting. The primary focus is on executing activities within set deadlines or KPIs, ensuring accurate order processing and timely warranty management. The role contributes to maintaining customer satisfaction and improving operational efficiency.

Order Management:

• Sales Orders creation from customers
• Handling quotations related to sales orders (mainly verification of price, delivery time or transportation costs)
• Daily verification on blocked invoices and follow up on issues (identify root case and aligned proper solution with involved parties)
• Coordination on undelivered orders (ensure deliveries will be picked up by customer effectively)
• Outstanding sales orders follow up
• Warranty orders processing
• Periodic report preparation

Experience, educational and technical requirements:

• Bachelor degree or at least 2 years of professional experience (as an equivalent)
• Basic SAP Skills is a plus
• Good written and verbal command of English (B1/B2)
• Excel intermediate (advanced Excel knowledge is a plus)
• practical experience in a similar position is a plus

Interpersonal requirements:

• customer focused attitude with ability to find solutions
• critical mindset (you continuously look for improvements in your job)
• open and proactive approach
• communication skills (to work smoothly in team)
• good self - organization and time management skills
• ability to work in a fast paced, performance based environment
• detail-orientation

Our Offer:

• Professional development in a fast-growing branch of an international manufacturing and trading company
• Annual performance bonus based on performance appraisal
• Christmas bonus
• Health insurance (your contribution is only 1 PLN/month)
• Group Life and Disability Insurance (your contribution is only 1 PLN/month)
• Sports and culture card with Kafeteria system (your contribution is only 13 PLN/ month)
• Business travel insurance (occasional trips to Belgium will be required)
• Team and integration budget
• Flexible start time, between 7:30 and 10:00 am
• Hybrid work model (2HO per week)
• Discount on Daikin products (50-55%)
• Access to internal training platform
• English language classes

Daikin Europe is a subsidiary of Daikin Industries Ltd. and the leading provider of heating, cooling, ventilation, air purification, and refrigeration technology. The company designs, manufactures and brings to market a broad portfolio of equipment, as well as tailor-made solutions for residential, commercial, and industrial purposes in Europe, Middle East, and Africa (EMEA). To date, Daikin EMEA has over 12 000 employees across more than 59 consolidated subsidiaries. It has 12 major manufacturing facilities based in Belgium, the Czech Republic, Germany, Italy, Spain, Turkey, Austria, and the UK. Our aim is to drive sustainable and effective solutions, sparking a good climate for the generations to come. And all this can only be achieved because of our People. 

Good climate starts with people 
Our employees are the beating heart of our company. At Daikin, you get to work in a positive environment backed by trust, creativity and continuous improvement. Together, we create our top-quality solutions by empowering talented teams. You will get plenty of opportunities to learn and grow. We are deeply committed to a diverse and inclusive workplace culture that reflects the communities we serve. Good climate starts with people.