Service Sales team leader

As Daikin Middle East & Africa (DAME (G)) we offer you the chance to broaden your experience internally or internationally. All our vacancies are open for internal candidates. We believe a job rotation is an excellent way to further develop your skills & knowledge. After applying you will be contacted by our HR and recruitment team.

Job Responsibilities:
•    Establish sales objectives and strategy through forecasting through a sales process and sales team. 
•    Develop annual sales budget and quotas for regions.
•    Achieving growth and hitting sales targets by successfully managing the sales team .
•    Managing recruiting, objectives setting, coaching and performance monitoring of sales representatives
•    Day to day activities and management of the Inside Sales Department. 
•    Show the growth for all service sales pillar (Solution,Replacement,parts,AMC,T&M ). 
•    Conduct the proper and right communication with all support functions as KA, CS, application, product team and execution team.
•    Establish and adjust sales prices by monitoring costs, competitors, and supply and demand indicators
•    Complete service sales operation requirements by scheduling and assigning sales team members and following up on work result
•    Manage the project costing including in-house product and vendor cost from estimation stage till the handover date. 
•    Proper estimation and evaluation for all projects and make sure all contracts have the profitability as per company guidelines.
•    Work closing with All SBU’s ( AP, VRV, DX, Service, Refrigeration) in order to achieve company objectives and targets.
•    Work closely with execution team in order to protect/enhance the gross margin and safe cost.
•    Report to SM / BM on weekly and monthly basis.
•    Customers satisfaction is a major key for Daikin, service sales to take all necessary countermeasure to meet the best customer satisfaction level
•    Help the organization’s processes remain legally compliant as per the local law and regulation. 
•    Maximize revenue and profitability by focusing and driving operational excellence and execution within the team and responsibilities.
•    Follow the company internal procedure, system, approval matrix for Purchase materials, plan inventory and oversee warehouse efficiency.
•    Lead, develop and coach the service sales team to deliver the business budget (revenue, margin, cost control), however execute all services timely and at best manner. 
•    Drive continuous service sales improvement, operational review meetings, development and implementation of operational discipline (tools, processes, people development).
•    Monitors, Reports and Analyzes the Monthly Performance of service sales team
•    Ensures strong working business relationship with service vendors as third Party workforce, Dealers and Contractors.
•    Overall responsible for the Performance Review and Evaluation for the service sales team in coordination with line manager. 
•    Work closely with local service management, regional service management and Service SBU.
Job Requirements:

•    Possesses an Engineering Degree from a reputable and recognized educational institution.
•    Has at least 5 years of experience as Service sales within Saudi Arabia or GCC Market.
•    Have previously worked in Multi-National HVAC Company in Saudi Arabia or GCC market, previous experience with Daikin is a plus.
•    Strong Technical background on VRV/DX/Chillers/Controls and Airside products is a MUST
•    Demonstrates strong analytical skills, maturity in handling service manpower, strong oral and written communication skills to effectively communicate internally and externally with staff and customers.
•    Good presentation skills using word, excel and power point. 
•    Ability to create and implement sales plans
•    Ability to meet sales goals by monitoring progress
•    Ability to analyze sales data and lead growth. 
•    Management and leadership skills
•    Incorporate enterprise or departmental objectives to team objectives to ensure alignment and engagement in key priorities
•    Problem solver. 
•    Ability to use SAP, software and generate report.
•    Very good communication skills 
•    Strong commercial understanding of Contracts, Payment Terms and other business related factors that drive Service and solutions Business.
•    Good financial understanding 
Preferences:
•    Preferred with Saudi Experience, but not mandatory
•    Candidate must be proficient in English. Arabic Speaking is preferred but not mandatory.  
•    Field Service experience is required. 
•    Sales Experience is required 
 
 

Daikin Middle East & Africa FZE is a subsidiary of Daikin Industries Ltd. and the leading provider of heating, cooling, ventilation, air purification, and refrigeration technology. The company designs, manufactures and brings to market a broad portfolio of equipment, as well as tailor-made solutions for residential, commercial, and industrial purposes in Europe, Middle East, and Africa (EMEA). To date, Daikin EMEA has over 12 000 employees across more than 59 consolidated subsidiaries. It has 12 major manufacturing facilities based in Belgium, the Czech Republic, Germany, Italy, Spain, Turkey, Austria, and the UK. Our aim is to drive sustainable and effective solutions, sparking a good climate for the generations to come. And all this can only be achieved because of our People. 

Good climate starts with people 
Our employees are the beating heart of our company. At Daikin, you get to work in a positive environment backed by trust, creativity and continuous improvement. Together, we create our top-quality solutions by empowering talented teams. You will get plenty of opportunities to learn and grow. We are deeply committed to a diverse and inclusive workplace culture that reflects the communities we serve. Good climate starts with people.